FAQ

How long does shipping take?

Most orders are estimated to arrive within 7-15 business days after processing. Processing usually takes 1-5 business days.

How do I track my order?

You can use the Track Order page once tracking information becomes available. If tracking is not available yet, your order may still be processing.

Where is my order confirmation email?

Order confirmations are sent to the email used at checkout. Please check your inbox, spam, promotions, or junk folder.

Can I cancel my order?

If your order has not been processed by the supplier yet, cancellation may be possible. Once fulfillment has started, cancellation may not be available.

What if my item arrives damaged or incorrect?

Please contact us as soon as possible with your order number, email used at checkout, and clear photos of the item/package.

Do you offer refunds?

Refund eligibility depends on the order status, product condition, supplier rules, and timing of the request. Please review our Refund Policy or contact us for help.

Who do I contact for help?

Use our Contact page or email us at korisellz@gmail.com. Please include your order number if you have one.